This is a new in box DVD player-box is open but dvd player still in original packaging. Please see all photos. With NWT items, if tags are removed, the item is no longer eligible for return. If tags are removed the item is considered final sale and is no longer eligible for refunds or return for any reason! If for any reason item would have to be returned, buyer is responsible for ALL return shipping fees. Refunds will only be given AFTER item is returned and is in same condition as sent. Return window is 3 days after item is received. Thanks for looking.