Your Purchase is protected. Whether you purchased my mistake, wrong item, changed your mind or we sent you an item which is not what you expected or faulty. Well offer you a full refund. Please be assured.. we will be there with you. Please contact us immediately and we will right any wrong done as soon as possible. We ship within 24hrs of item Purchase only via Express and reputable couriers only and this include DHL, UPS, DPD and Royal Mail. We don't use any other unreliable courier service CAREFULLY & INDIVIDUALLY CHOSEN, TESTED, CLEANED AND RESTORED TO HIGH STANDARDS BY OUR IN-HOUSE TECHNICIANS -COMPLETE WITH POWER ADAPTER AND STYLUS. All our couriers require a Mobile Phone Number for Seamless Delivery including Delivery Notifications where possible. Please I send us one incase it i.